Shipping policy

Shipping Policy

Last updated: July 12, 2026

Thank you for shopping with Inero. This policy explains how and when your order is processed, shipped, and delivered. By placing an order with us, you agree to the terms below.

Order Processing & Delivery Time

Estimated delivery: 8–14 business days from the date your order is placed.

This window covers the time needed to process, pack, and deliver your order to the shipping address you provide. Orders placed after [CUTOFF TIME, e.g. 2:00 PM ET] begin processing the following day.

If you'd rather show processing and transit separately, use this version instead: "Orders are processed within [1–3] business days. Once shipped, delivery typically takes [7–11] business days, for a total of approximately 8–14 days."

Please note that delivery estimates are not guaranteed. While we work hard to meet these timeframes, delivery windows are estimates and may occasionally be affected by factors outside our control (see Shipping Delays below).

Shipping Destinations

We currently ship to [the United States / the United States and select countries / worldwide]. If your country is not available at checkout, we are unable to ship there at this time.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the items in your order.

  • Standard shipping: [$X.XX / calculated at checkout]
  • Free shipping on orders over [$XX.XX] [if applicable]

Any applicable taxes are calculated and displayed at checkout.

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number and a link to track your package. Please allow up to 24–48 hours for tracking information to update after you receive the notification. If you haven't received a shipping confirmation within 5 business days of ordering, contact us at ineroneta@gmail.com.

Shipping Delays

Occasionally, delivery may take longer than estimated due to circumstances beyond our control, including but not limited to: carrier delays, high order volume or promotional periods, severe weather, natural disasters, customs processing, or incorrect or incomplete shipping information. We are not liable for delays caused by the carrier or by events outside our reasonable control, but we're always happy to help you track down a delayed package — just reach out.

Incorrect or Incomplete Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an incorrect address, we can reship it once the correct address is provided; additional shipping charges may apply.

Lost, Stolen, or Damaged Packages

If your tracking shows delivered but you can't locate your package, please check with household members and neighbors and allow 24–48 hours, as carriers sometimes mark packages delivered before they arrive.

If your package is lost in transit or arrives damaged, contact us at ineroneta@gmail.com within 30 days of the expected or actual delivery date, and we'll work with you to resolve it, including arranging a replacement where appropriate.

Changes or Cancellations

If you need to change or cancel an order, contact us as soon as possible at ineroneta@gmail.com. We process orders quickly, so we can only accommodate changes or cancellations before an order has shipped. Once an order is in transit, it cannot be modified or cancelled.

Questions

For any shipping-related questions, contact our team:

Inero Email: ineroneta@gmail.com Hours: Monday–Sunday, 9 AM–5 PM ET